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Home Return Policy

Return Policy

Return Policy Guidelines

Non-Returnable Items

  • Electrical Items - No Exceptions
  • Installed Items
  • Missing factory boxes or packaging. Must be returned with ALL factory packaging as it came from Audi.
  • Undocumented shipping damage or mis-packaged items
  • Damage from misuse or improper installation
  • Over 30 days
  • Certain Special/Custom Order Items - Any interior part which is color specific,body panels, and special request items (items not shown on our site). "Made to Order" parts can not be returned.

Returnable Items (Subject to 25% Restocking Fee)

  • Special Ordered & In-Stock Items
  • Uninstalled Items
  • Returned within 30 days
  • Unauthorized returns (lack of RMA and/or acknowledgment of management)

Do you have a problem with an order? Take these steps:

Contact Us - We're open Monday to Friday, 8:00 am - 5:00 pm (PST). Please call or email us in a timely manner. If we're closed, please email us with your concern and we will address it as soon as possible. We will do our best to assist you, reasonable requests will be considered if addressed in a timely manner. You have 10 days to resolve shipping errors or damage! Please inspect all items upon receipt.

Damaged Boxes/Parts - If a box arrives and it looks like it has been impacted, notify the freight company at the time of delivery if possible. Ask the driver to make a note of it, anything that can be done to start a claim will speed-up the process. Delays and problems are unfortunate, but they do happen, and there are necessary steps required to resolve them.

Keep Everything - Please retain all factory packaging, the box, and all box padding. If you discard any of these items, we may not be able to help you.

Take Photos - Please email photos. Sending photos will give us the information we need to help you. If something isn't fitting properly, maybe we can provide assistance. If UPS has destroyed a box, and a part has been pulverized, we will need to see it. Sometimes verbal or written communication won't help, and photos will help clarify any confusion. Take photos of everything including packaging.

Don't Install It!! - If you know something is defective or wrong, don't install it. By installing it, you will lose the ability to process a claim. If you install or modify a product, we won't be able to help you.