Address Requirements:

All orders must have a valid Home or Business address. We do not ship to P.O. Boxes unless approved to be sent U.S.P.S. AudiUSAParts.com makes every effort to ship same day on all orders with available parts (parts we have in stock).

International Orders:

Customer is responsible for all tariff fees on international orders.

Liability:
As we are reliant on outside shipping companies. AudiUSAParts.com is not liable for any shipping charges or refunds due to missed delivery deadlines. AudiUSAParts.com is not responsible for misdirected packages.

Oversized and Hazardous Material Orders:
Shipping is based on an estimated calculator. Any order that may be oversized or contain hazardous material may incur additional freight charges. Oversize items and heavy weight items, including but not limited to bumper components, body panels, engines, transmissions, require extra shipping charges.

Typically items with one dimension of 35 inches or larger are considered oversized.

Overweight Orders:
All orders that exceed freight quoted will be held until you are contacted for approval. Typically orders over 30 pounds are considered overweight.

Shipping Rights:
We do reserve the right to ship via UPS Ground if parts ordered dictate it; again you will be informed prior to shipping change for approval.

Insurance:
AudiUSAParts.com insures all orders against loss and/or damage for the full value of the order. All orders damaged in transit must be claimed, by buyer directly with carrier.

First Time Customers:

First time INTERNATIONAL customers that are choosing to ship to an address different than the billing address will be required to do a bank wire transfer due to increased fraud protection.

Other:

• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• If parts must be ordered from the manufacturer and are Back Ordered with no ETA, we will hold orders for no more than 30 days. The order will ship as is after 30 days.
• Depending upon location, ground shipments usually take 2-7 days.
• While we try to maintain complete accuracy in our estimated shipping costs, these prices are subject to change. You will always be contacted regarding shipping cost changes prior to shipping.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• First time international customers must do a bank wire transfer.
• First time customers that are choosing to ship to an address different than the billing address will be required to do a bank wire transfer due to increased fraud protection.
• First time customers will be required to sign for their first shipment when being delivered.
• All orders over $400 will be sent signature required.

Return Policy Guidelines

Non-Returnable Items

• Electrical Items - No Exceptions
• Installed Items
• Missing factory boxes or packaging. Must be returned with ALL factory packaging as it came from Audi.
• Undocumented shipping damage or mis-packaged items
• Damage from misuse or improper installation
• Over 30 days
• Certain Special/Custom Order Items - Any interior part which is color specific,body panels, and special request items (items not shown on our site). "Made to Order" parts can not be returned.

Returnable Items (Subject to 25% Restocking Fee)

• Special Ordered & In-Stock Items
• Uninstalled Items
• Returned within 30 days
• Unauthorized returns (lack of RMA and/or acknowledgment of management)

Do you have a problem with an order? Take these steps:

Contact Us - We're open Monday to Friday, 8:00 am - 5:00 pm (PST). Please call or email us in a timely manner. If we're closed, please email us with your concern and we will address it as soon as possible. We will do our best to assist you, reasonable requests will be considered if addressed in a timely manner. You have 10 days to resolve shipping errors or damage! Please inspect all items upon receipt.

Damaged Boxes/Parts - If a box arrives and it looks like it has been impacted, notify the freight company at the time of delivery if possible. Ask the driver to make a note of it, anything that can be done to start a claim will speed-up the process. Delays and problems are unfortunate, but they do happen, and there are necessary steps required to resolve them.

Keep Everything - Please retain all factory packaging, the box, and all box padding. If you discard any of these items, we may not be able to help you.

Take Photos - Please email photos. Sending photos will give us the information we need to help you. If something isn't fitting properly, maybe we can provide assistance. If UPS has destroyed a box, and a part has been pulverized, we will need to see it. Sometimes verbal or written communication won't help, and photos will help clarify any confusion. Take photos of everything including packaging.

Don't Install It!! - If you know something is defective or wrong, don't install it. By installing it, you will lose the ability to process a claim. If you install or modify a product, we won't be able to help you.